Authority and Leadership
Case Study: Authority and Leadership
Review the
details of the case Authority and Leadership: Rising From the Ranks from your
course text, and respond to the following questions:
Identify the potential advantages Julie might enjoy in
becoming manager of a group of which she has long been a member, and contrast
these with the possible disadvantages that might present themselves because she
has long been a member of this group.
Describe how Julie will have to proceed in establishing
herself as the legitimate possessor or supervisory authority on the unit, and
describe the sources and forms of Julie’s authority.
Motivational Conflict Resolution
Select either Option A or Option B and indicate in your post
which option you have selected.
In any organization, regardless of the industry, some level
of conflict and/or office bickering is inevitable and may have a damaging
impact on productivity and motivation or morale. However, it is the
responsibility of the manager to ensure that conflict is avoided whenever
possible, and when it does occur, it is handled in an appropriate and
respectful manner. With this in mind, listen to the podcast, Stop the Medical
Office Bickering and respond to your selected option.
Option A: Case Study: A Matter of Motivation: The Delayed
Promotion
Review the details of the case above from your course text,
and respond to the following questions:
Thoroughly analyze the likely state of your ability to
motivate yourself in your new position. In the process, comment to whatever
extent you feel necessary on your level of confidence in the relative stability
of your position and how this might affect your performance.
Describe the most likely motivational state of your HIM
staff at the time you assumed the director’s position, and explain in detail
why this state probably exists.
Based on the podcast, what are some proactive strategies
that management could have used to reduce the potential for conflict in this
situation?
Option B: Case Study: Charting a Course for Conflict
Resolution: “It’s a Policy”
Review the details of the case above from your course text,
and respond to the following questions:
Develop the argument you would be advocating if you were in
George Mann’s position. In a similar
fashion, thoroughly develop the argument you would advance if you were in Sally
Carter’s position.
Assuming the position of CEO, Jane Arnold, render a
decision. Document your decision in whatever detail may be necessary, and
include a complete explanation for your decision.
Based on the foregoing, outline whatever steps (e.g., policy
changes, guidelines, payroll requirements, or something else) you believe
should be considered to minimize the chances of similar conflict in the future.
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