Please
read the L. L. Bean company history (website link provided below). After
reviewing that information answer the following questions in a 2 page MS Word
document.
- What do you personally
think really influences long-term customer retention and loyalty?
Products? Promotions? Prices? Staff? Convenience? Reward programs?
- In what ways is listening to
customers similar to listening to friends and colleagues?
- In your own words, based on the
information in this unit, how would you describe Active Listening?
http://www.llbean.com/customerService/aboutLLBean/company_history.html?nav=ln
0 comments:
Post a Comment